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Frequently Asked Questions

Contact Us

Email: support@metrowax.com
Phone: (715)-514-0797

Our location:
We are a web-only store, we do not have a physical retail location.

Our mailing address:
Metrowax Records
220 Joan Street
Eau Claire, WI 54703

About Us

Metrowax Records is a one-stop vinyl record shop, specializing in hip hop, dance, remixes, and classics for DJ's. With a large number of in-stock 12" singles and LPs at rock bottom prices and world class customer service, we can serve all of your vinyl needs. We obtain new records by buying record collections from DJ's, closed stores, radio stations, and individual sellers on a regular basis. New listings are posted several times a week. Read the history of Metrowax Records.

Product Information

We sell vinyl records. Each used record is cleaned, graded, and photographed before it is listed for sale. Our listings are detailed and accurate so you can be sure the item you receive matches the item you purchased. Our grading is very conservative, and notable defects and features are individually noted. All merchandise we sell is guaranteed to be in the stated condition. Be aware that certain pressings do not have the best sound quality even if they are brand new, due to production and mastering flaws. To learn more, please view our grading guide.

Product Guarantees

Low Price Guarantee: We are commited to offering the lowest price for any item we sell. If you don't think the price is fair, make us an offer! No reasonable offer is refused.

Grading Guarantee: Every product we sell is guarantee to be in the stated condition, or your money back. Please visit our grading guide more information.

Customer Testimonials

"Repeat customer.. The reason? Great Records, Better Service, BEST prices. THANK YOU."
Donald from Brooklyn, NY

"Awesome dealer...Responded to email quickly, sent out quickly and let me know the tracking number."
Jordan, a crate digger from Carlsbad, CA

"Vinyl was in great condition. Saved my butt for a club gig. Would consider bearing their child."
Michael, a DJ from New Haven, CT

"The service is excellent, the records arrived fast and in great condition."
Jim, a DJ from Brooklyn, NY

"I will always be a loyal customer. They go out of their way to satisfy the customer. I have experienced this first hand."
John, a DJ from College Point, NY

"I've gotten some really awesome finds from Metrowax, and they always have great deals and sales. The descriptions are super accurate, and the shipping is incredibly fast too. Basically, I love Metrowax, and I can't recommend them enough!"
Kris, a Collector from Minneapolis, MN

"Records received in perfect conditions. Nice to deal with you. Thanx a lot. Grazie Mille!"
Fabio, a Collector from Milano, Italy

"Excellent seller, received products with quality and high speed. I recommend to everyone."
Julio, a DJ from Sao Paulo, Brazil

Ordering Information

We stock everything we sell in our own warehouse; we don't do pre-orders or backorders. Our team of dedicated employees combined with the latest technologies means you can trust us to pick and process your order correctly and quickly. We will try to combine multiple orders, but it is best if you can order all of the items you want on a single order.

Order Processing and Handling

All except the largest orders are sent out quickly, usually within 24 hours. Metrowax cleans and tightly packages our records into sturdy boxes made specifically for shipping records. We tape all the seams and clearly mark each box with fragile and do not bend. We take many precautions to get you your order safely, and we are highly committed to this goal. However careful we may be, some light damage to the cover may be caused by the shipping process. Orders can be double-boxed to prevent cover damage. In some cases we may ask for an extra fee for double boxing certain items to protect the cover in transit.

Shipping Information

All orders are shipped via the US postal service and will be delivered by your local mailcarrier. All shipping methods come with a tracking number, unless noted. We do not currently offer shipping by UPS or FedEx. Please make sure we have the correct address for shipping, and type any special instructions or comments on your order. To track your package, please follow the link in your conformation email.

International Shipping Information

Economy Packet is now the least expensive option for international shipments where available. It does have tracking and can be tracked at USPS website. This service will be delivered by your local mailcarrier, with delivery times of about 3 to 4 weeks. Economy Packet and Priority Select Mail packages can only weigh up to 4 pounds. First-Class International is only available for packages weighing less than 4 pounds and comes with tracking. Priority Mail and Express Mail services both come with tracking, and are sometimes the only option for heavier packages. Please be aware that your country may charge a customs duty. We are not responsible for any customs fees that are incurred. We are not responsible for packages not picked up, refused, or otherwise rejected and not claimed by the buyer. Shipping charges cannot be refunded. The value declared for customs will not be less than the value of the records in your order. Please note that some classes of mail are not not available, or could be a higher cost in certain countries.

International Shipping Countries

We ship to the following countries and regions:
Albania, Andorra, Argentina, Australia, Austria, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Bulgaria, Canada, Canary Islands, Channel Islands, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, England, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Holland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Scotland, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay.

Shipping Rates

Shipping Methods

Shipping Location 1st Record Shipped Each Additional Record
(Media Mail)
$4.99 $0.40 (3 for $4.99)
(Economy Packet)
$14.99 $3.00
(Economy Packet)
$17.99 $4.00

Shipping Rates Examples

Total Cost To Ship (number of records)

Shipping Location 1 2 3 5 10 20
(Media Mail with Tracking)
$4.99 $4.99 $4.99 $5.79 $7.79 $11.79
(Economy Packet or * notes USPS Priority Mail)
$14.99 $17.99 $20.99 $26.99 *ADD TO CART *ADD TO CART
(Economy Packet or * notes USPS Priority Mail)
$17.99 $21.99 $25.99 $33.99 *ADD TO CART *ADD TO CART

Bulk Shipping Rates

Shipping Location Quantity Rate
(Media Mail)
50 Records $23.79
(Media Mail)
100 Records $43.79
(Value Select Mail or * notes USPS Priority Mail)
50 Records ADD TO CART
(Value Select)
100 Records ADD TO CART
(Value Select)
50 Records ADD TO CART
(Value Select)
100 Records ADD TO CART

Please Note:
International Economy Packet, Value Select and Priority Select packages are delivered by your local mail carrier after they are flown to the coast and injected with outgoing international mail. Of these methods, only Economy Packet is able to be tracked, but all are normally reliable. If you want to know more, please don't hesitate to ask us!
We also have live shipping rates from USPS for domestic and international. Just add items to your cart for an instant and accurate shipping quote for Priority Mail or Express Mail. To see a more detailed explanation of live USPS rates, click here.

Delivery Times

Media Mail 4-7 days
Priority Mail 2-3 days
Express Mail 1-2 days

Priority Select Mail 14-28 days
Economy Packet 21-28 days
USPS First Class Mail 7-14 days
USPS Priority Mail 5-8 days
USPS Express Mail 2-4 days

Please Note:
International shipments can be delayed in shipping or in customs of the destination country. Some shipments could take up to 6 weeks or more to arrive.

Payment Information

We accept credit cards (Mastercard, Visa, Discover), Paypal, Money Order (US Dollars drawn from a US bank only), Cash (US Dollars only sent by registered mail), and Western Union.

Sales Tax

Our physical presence in Wisconsin requires us to charge all Wisconsin customers a 5.5% state sales tax. Orders from elsewhere will not be subject to any sales tax. International orders may be subject to customs fees and duties upon delivery.

Returns and Defective Items

Metrowax Records will only accept returns of merchandise sold under the following conditions:

Timely Communication: In all cases of a return, complaint, or dispute of any kind, we ask that you contact us prior to taking action. From the date of receiving your package, you have 7 days to write Metrowax support to request a return. Please state which items will be returned, the reason for the return, and the date you received the package. Please be as descriptive as possible regarding your complaint.

Unacceptable Reasons for a Return:
- You were expecting to receive a CD or other media. We only sell vinyl records on this website.
- You did not get the mix you were looking for. Please do supporting research if needed to determine whether or not the release we are selling suits your needs.
- You were expecting a new item, but received a used item. Most of what we sell are used items. We put a lot of effort into grading our used product and grade accurately and conservatively. Please review our grading standards prior to ordering to avoid surprises.

Return Postage: Shipping charges to return the item will be paid for by the buyer, unless we made an error with your order, an item is misrepresented, defective, or damaged during shipping.

Returning of Merchandise: To ensure the safe return of merchandise, please package the item carefully in the same box it was sent in. We suggest using USPS mail with delivery conformation or another service with tracking service. Items must be received in an unaltered and acceptable condition to obtain a refund.

Return Address:

Metrowax Records
220 Joan Street
Eau Claire, WI 54703

Please include a note with your name, order number, and the reason for the return. We may offer store credit for the value of the return if you are a regular customer.


We are comitted to providing the best customer service possible. We are fluent in English, but other languages can be translated on the web at Google Translate. Contact us for a fast and friendly reply.

Other Information

Privacy: We value and protect any personal data transmitted to us during the ordering process. We will not sell, transfer, or otherwise distribute your personal information to any other organization. To learn more, view our privacy policy.

Security: We use the latest technologies to make sure that your data is safe. Use your credit card or any other form of payment on this website with confidence.

Website Technology: We would like to provide you with the best website experience possible. To receive the most functionality from our site, please make sure you are on a current browser version and have Javascript enabled.

We recommend the most recent version of Mozilla Firefox or Google Chrome web browsers.

Last Updated: 2/9/2022

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Phone: (715)-855-0654
Email: support@metrowax.com